Return & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unused, unwashed, and in the original packaging and in the same condition that you received it. You must also provide proof of purchase.

To start a return, please contact us at sales@coverguardtextiles.com within 10 days of receiving your order.

Please do not send your item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with the return instructions and the appropriate return address.

Return Shipping

For returns due to a change of mind or other reasons unrelated to a damaged, defective, or incorrect item, the customer is responsible for the cost of return shipping.

If the item you received is damaged, defective, or incorrect, please contact us as soon as possible. If we determine that the issue was caused by an error on our part, we will provide a return shipping label at no cost to you.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.

To help us resolve the issue, please contact us at sales@coverguardtextiles.com and provide your order number and, when applicable, photographs showing the damage, defect, or incorrect item.

If your claim is approved, you will be eligible for a full refund or replacement, depending on the circumstances and availability.

Non-Returnable Items

We do not accept returns for sale or discounted items.

We also cannot accept returns for items that have been used, washed, altered, damaged after delivery, or returned without their original packaging.

If you are unsure whether your item qualifies for a return, please contact us at sales@coverguardtextiles.com before sending the item back.

Exchanges

We do not offer direct exchanges.

If you would like a different product or size, you may return the eligible item in accordance with this policy and, once the return has been approved, place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, you will receive a full refund of the purchase price of the returned item to your original payment method.

Please allow up to 10 business days for us to process an approved refund. After the refund is issued, your bank or credit card company may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date we approved it, please contact us at sales@coverguardtextiles.com.

Questions About Returns

If you have any questions about our Return & Refund Policy, please contact us at: sales@coverguardtextiles.com